• Orders and Ordering
• Catalogs
• Videos
• Author Information
• Author Guidelines
• Review Copies
• Employment Opportunities
• Permissions/Making Copies of Information
• Permissions/Form Release Letters for Authors
• Returns
• Desk/Exam Copies
• Manuscript Submission Guidelines
• Help

I placed an order online but did not receive a confirmation. Should I order again?

No. Please contact our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm, or send an email to custserv@heinemann.com. Please include your billing name, address, and the approximate date and time of your order. It is likely that we received your order, but, because of a typographical error in your email address or other mail server errors, the confirmation never reached you.

Please copy the error message and send it to webmaster@heinemann.com. It would be helpful if you included the type of computer you were using (MAC or PC), the browser and version number (e.g. Internet Explorer version 5.0), what page you were on in the site, and at what point the error occurred (e.g. when you clicked the checkout button). We will work quickly to fix the problem. In the meantime, if you would still like to place your prepaid order, please contact our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm ET.

Not at this time. All online book orders must be prepaid. Special offers and discounts are applicable for prepaid online orders only. However registration for workshops or online courses may be submitted with a purchase order.

In stock, online orders usually ship within a business day from the date you placed your order. Please allow 3 business days for second-day air delivery, and 2 business days for overnight delivery. Titles that are out of stock will ship as soon as they become available. You may check your order status at anytime by contacting our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm ET, or by emailing your inquiry to custserv@heinemann.com.

Contact our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm ET. They will see that a new book is shipped out and make any arrangements for return of the damaged book.

Contact our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm ET. They will research your order and make corrections as necessary. Any discrepancies on out-bound shipments must be reported 14 days from date of invoice.

Most in stock orders ship within a business day of being placed. Many ship the day the order was placed. If the order was just placed, our customer service department may be able to change the address information of your order. Please contact them at 800.225.5800 between the hours of 8:30am and 5:00pm ET.

Any not-yet-published title on our website may be preordered. The book description page of the website will provide a title's status and expected availability date. Your order will ship as soon as the book is available.

No. This is a common misconception. By law, we must collect sales tax for the sale of tangible goods over the Internet. We currently collect sales tax for orders shipping to Illinois, Colorado, Connecticut, Pennsylvania, South Dakota, Maryland, New Jersey, Missouri, and Massachusetts. Illinois, Maryland, Massachusetts, Missouri and New Jersey residents will be charged the appropriate sales tax on the subtotal. South Dakota, Colorado, Connecticut and Pennsylvania residents will be charged sales tax on the subtotal plus shipping charges.

Residents throughout most of Canada may order most books on this site from:

Pearson Education Canada
195 Harry Walker Parkway
Newmarket, ON L3Y 7B4
Phone: 800.567.3800
Fax: 800.563.9196
Prices and discounts are not applicable outside the United States.

Residents throughout most of Europe may order most books on this site from:

Greenwood International
Linacre House
Oxford OX2 8DP
England
Phone: 44.0.1865.314981
Fax: 44.0.1865.888181
Email: greenwood.enquiries@harcourteducation.co.uk
Prices and discounts are not applicable outside the United States.

Overseas customers should send inquiries to:

Foreign Order Information
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
USA Email: foreigninfo@heinemann.com
Prices and discounts are not applicable outside the United States.

How do I request a catalog?

To request a catalog, please fill out our online Mailing List form. You may also request a catalog through our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm ET.

What is the procedure for renting a video?

Many videotapes and viewing guides may be rented for a five-day period. When ordering, please provide a preferred and alternate date for viewing. If you decide to purchase the tape or series within 60 days of rental invoice, the paid rental fee will be credited to the purchase price. Please note that duplication of these videotapes is not permitted under any circumstances.

Any request to exchange or return a videotape that has been purchased must be made in writing. There will be a minimum fee of fifty dollars per videotape plus a handling charge for an approved return.
Please send your request to the attention of:
Media Director
Heinemann
P.O. Box 6926
Portsmouth, NH 03802-6926
Phone: 800.225.5800
Fax: 877.231.6980

How can I contact one of your authors?

Our authors can be contacted through our mail referral service. Please address your letter to the author, c/o Heinemann, 361 Hanover Street, Portsmouth, NH 03801-3912. You may also ask us to forward your email to an author, though we do not have email addresses for all of our authors and may need to print your email and send it through standard mail.

My book proposal has been accepted by Heinemann Drama, and now I need information on how best to prepare my manuscript and art for release. Can you give me some advice?

The Author Guidelines will give you, the author, direction on how best to present your manuscript to us once it is final. We cover everything from disk and art package preparation to a brief discussion of permissions. We explain what you will see as your book progresses, what you should do at each stage, and with whom you'll be working. We've also included a Sample Art Chart to help you track your art and to release to us when your manuscript is completed.

I'm a reviewer for a publication and am interested in reviewing one of your titles. How do I request a review copy?

Please mail or Fax: your request, preferably on your organization's letterhead to:
Review Requests
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912
Fax: 603.431.7840
You may also email your request to reviewrequests@heinemann.com. Please include your name, the organization's name, address, the type of organization, and the organization's URL, if applicable. If possible, please send copies of the issue in which the review is published to the address above.

I'm interested in working for Heinemann. Do you have any job openings?

Currently, we do not list employment opportunities on our website. You may, however, send your resume and coverletter to:
Human Resources
Heinemann
361 Hanover Street
Portsmouth, NH 03801-3912

I'm interested in obtaining permission to make a copy (electronic or printed) of information from one of your books. How do I do this?

Examples of copying for which permission is required include photocopying, re-publishing printed works, or posting material to a web page. Permission is usually granted with a number of conditions and often includes a fee. Please contact our Permissions Department for complete details on obtaining permission to copy material from our publications.

As an author developing my manuscript, I need to know what, if anything, I will need to get permission for before I can use it in my book, and how to go about obtaining these permissions. Can you advise me?

Please refer to our Author Guidelines for a detailed discussion of what needs permissioning and how to obtain those permissions. To help you, specific request forms have been developed both to save you time and also to provide legal protection for commercial publication of your book. We cannot accept permissions granted for requests sent on other forms or letters. We also cannot accept emailed permission; it must be an original, signed form. If applicable to your project, please use the following form letters:
• Sample Photographic Release Letter
• Sample Author/Publisher Permission Request
• Sample Student Permission Request Letter
• Sample Permissions Chart

How do I return a book/product?

Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition. Video purchases are nonreturnable. CD-ROM and DVD products must be unopened to be accepted for return. Please send your prepaid returns to:
Greenwood Heinemann Distribution Center
c/o Harcourt Education
465 South Lincoln Drive
Troy, MO 63379

Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service 800.225.5800.

Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.

Contact our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm ET. They will see that a new book is shipped out and make any arrangements for return of the damaged book.

Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date.

How do I request a desk or exam copy?

Requests can be made by visiting college.heinemann.com or through the mail. For more information on requesting Exam/Desk visit the College Connection page.

Exam and desk copy requests should be sent to:

Heinemann
College Department
361 Hanover Street
Portsmouth, NH 03801-3912
800.225.5800 ext. 1102
Fax: 603.431.7840
Email: examcopy@heinemann.com

Exam copies are books being considered for adoption as a required student text in an applicable college course. Desk copies are for a professor who has adopted the book for their course and have not previously received an exam or desk copy of the adopted text.

No. The book is yours to keep unless you have requested the book "on approval" which allows you to review it for course consideration and return the book within the time period allotted on your invoice or pay for the book.

What you received with your order is a packing slip. This allows you to check your slip against what you've received. Packing slips will also indicate if a book is unavailable and provide the date of expected shipment when applicable. Invoices are mailed under separate cover and will show an amount due on the bottom right hand side. If you receive an invoice for an exam/desk copy with an amount to be paid, please contact the college department.

I have a manuscript that I'd like to submit for publication consideration. How should I do this?

If you have a manuscript you'd like us to consider for publication, please review our guidelines for submitting materials. Also, please review our website to see if your work is appropriate for our list. We do not publish children's books, elementary textbooks, or novels.